``Solid Softphone for SIP calls`` The largest benefit to this software is convenience and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint. When autocomplete results are available use up and down arrows to review and enter to select. The Best Free Operating Systems & Updates app downloads for Mac: Apple Boot Camp Support Software Apple Mac OS X Mavericks Apple Mac OS X El Capitan A.
Contents
PC – Microsoft Windows 7; 8.x, and 10 (desktop mode) Mac – Apple OS X Yosemite 10.10 (or later), and Apple OS X El Capitan 10.11 (or later) iPhone and iPad – iOS 9 and above, and watchOS 2 iPhone 4, 4s, 5, 5c, 5s, or fifth-generation iPod Touch. (video not supported on iPhone 4) Android – Android Operating System 4.1.2 or later. LifeSize Softphone is the most advanced stand-alone desktop software for HD video conferencing. It has full HD support, a simple interface and advanced media encryption, enabling remote PC and Mac users to work collaboratively in a completely secure environment.
Is there a cost associated with using Cisco Jabber?
There is no charge for using Cisco Jabber. It is a service included with your current telephony fees. (Back to Top)
What is the difference between Softphone mode and Desk phone mode?
The Softphone mode is simply an additional feature of the Cisco Jabber service. Best mac voip. Using the softphone feature, you can use your computer to place and receive calls and video calls directly from your computer with no need for a physical desk phone. The softphone feature is available on PC, Mac, and mobile devices.
The Desk phone mode allows you to ‘control’ your desk phone. You can use the Click to Dial feature to call someone and your desk phone will ring. You can then pick up the handset to begin the conversation.
Note: If you are requesting a softphone to make calls from your PC/Mac or mobile device, select Jabber Chat Services and/or Jabber softphone on the Self-Service page.
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How do I get Cisco Jabber?
You can enable Cisco Jabber by visiting the Cisco Jabber page and reviewing the Implementing Cisco Jabber section. Once you’ve enabled the service you can download and install the client. (Back to Top)
How do I install the Cisco Jabber client?
The Jabber client is available for Mac and Windows. Once you have enabled the service (see above) and downloaded the client. Click on the download link for your specific device on the Cisco Jabber page.
Note: If you are on a managed desktop, ask your LAN tech to add your PC to the respected AD group for Cisco Jabber.
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Can I install the Cisco Jabber client on my mobile device?
Yes, you can install Cisco Jabber on almost any mobile device. See below for the complete listing. Once you have enabled the service, you may install Cisco Jabber on your mobile device. (Back to Top)
What are the device requirements for the Cisco Jabber client?
The Cisco Jabber client is available for: PC – Microsoft Windows 7; 8.x, and 10 (desktop mode) Mac – Apple OS X Yosemite 10.10 (or later), and Apple OS X El Capitan 10.11 (or later) iPhone and iPad – iOS 9 and above, and watchOS 2 iPhone 4, 4s, 5, 5c, 5s, or fifth-generation iPod Touch. (video not supported on iPhone 4) Android – Android Operating System 4.1.2 or later Samsung Galaxy S2 Samsung Galaxy S3 Samsung Galaxy Note 2 Samsung Galaxy S4 Google Nexus 5 Sony Xperia Z1 Sony Xperia ZR/A (Back to Top)
How do I log in to the Cisco Jabber client?
To login to Cisco Jabber, use your Unity ID@comtech.ncsu.edu and your password. If not already configured, use the following connection settings: Server type: Cisco IM & Presence Server Information: net80cupp.comtech.ncsu.edu (Back to Top)
Why am I getting an error when I log into Cisco Jabber?
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I am a Linux user, can I add my Cisco Jabber account to another IM client (i.e. Pidgin)?
Yes! Use the following settings to set your IM account up within other clients: Domain: comtech.ncsu.edu Connect Server: net80cupp.comtech.ncsu.edu Please note that you will only get basic IM functionality, not the advanced features that the Cisco Jabber client provides. (Back to Top)
Can I use Cisco Jabber when I’m not on campus?
Yes, you can use any of the Cisco Jabber clients from anywhere without the need of a VPN client. VPN for Windows instructions VPN for Mac instructions VPN for Linux instructions VPN for Android instructions VPN for iPhone and iPad instructions
Note: While a VPN connection is not required to make phone calls from Cisco Jabber while off-campus, some users might require a VPN connection to access other campus resources. In this case, ensure the device is connected to the internet and then log in using your Unity ID@comtech.ncsu.edu and your password. VPN information and instructions
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What kind of Presence information is available in the Cisco Jabber client?
The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client. https://sailtree287.weebly.com/blog/star-wars-galactic-battlegrounds-mac-download. It will also tell you when the contact is on the phone (NC State provided desk phone), on a conference call, or in a meeting. (Back to Top)
Can I change my Availability status outside of the Presence information?
You can change your status between Available, Away, and Do Not Disturb with the drop-down menu at the top of the Cisco Jabber window under your name. You can create up to three custom status messages for each availability status. (Back to Top)
Can I forward a voicemail message using the Cisco Jabber client?
Voicemail messages cannot be forwarded from the Cisco Jabber client. (Back to Top)
Can I create chat rooms for my department or group?
At this time, Jabber customers are able to add multiple people to conversations. To add someone to a conversation, click on the “Add participant” icon within the chat window. Type the name of the person that you wish to add and click “Add”. Please note that Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service. Persistent chat rooms for departments or groups will be available in the Fall. (Back to Top)
Are persistent chat rooms available?
Persistent chat rooms are now available in the Cisco Jabber. Check out Persistent Chat Rooms. (Back to Top)
I’m having a problem making video calls with Cisco Jabber.
Ensure your video camera or webcam is connected and enabled.
Check within Jabber whether the video camera is working by clicking the Gear icon in the Jabber window, then click File > Options. Select Video. You should see yourself in the window. If you don’t, verify the hardware drivers are loaded and operational on your device. (Back to Top)
Why am I writing this?
One of the readers of my blog asked me about video and X-Lite. Specifically, they wanted to know if X-Lite supported video communications with the Cisco 9900 series IP phones. I have used X-Lite for video communications with the Cisco Video Communications Server (VCS) but I had not tested with the Cisco 9900 series phones. A quick check and it was easily determined that this does not work. When I decided to RTFM, I found out why. The X-Lite client only supports H.263 for video media and the Cisco 9900 only supports H.264.
Well, I still wanted to test out video. I also kinda wanted to get rid of that annoying banner ad that X-Lite 4 has. So, I decided to drop the $49 bones for CounterPath Bria to see what’s what. I also wanted to test out various end user features and functionality with Bria to determine how viable it was as a soft client for OS X users.
Some additional background here, Cisco has a Jabber client for Mac OS X and that client can intercommunicate with CUCM. However, Jabber for Mac requires a Unified Presence Server or WebEx Connect account to load. At the time of this writing, Cisco isn’t offering a “voice-only” softphone like Cisco IP Communication (CIPC) for the Mac OS X platform. Two library folders mac os x.
So, that is the “why”. Now, we will go into the “how”.
Version Information
For my testing I used:
The procedures I used are similar to those used for other 3rd party SIP applications I have tested on CUCM 8x and 7x platforms. So, I expect what I am provided herein applies to 6x, 7x, and 8x appliance models.
Basic Configuration for CUCM
The procedures for configuring CUCM are pretty much the same as I used for X-Lite 3.0. For sake of brevity, I won’t repeat all of the procedures here. See the blog on CounterPath X-Lite version 3.0 for more information. The primary difference between the X-Lite procedures and those I used for Bria is that I added a 3rd Party Advanced SIP Device to CUCM instead of a Basic SIP Device. This is necessary to support the video capabilities in Bria.
Configurations for CounterPath Bria
The first step is to download and install the CounterPath Bria client. You can access the software here. Bria comes with a $49.95 price tag.
Launching and Licensing Bria
The first time you launch Bria, you will be prompted to enter a valid license key. The license key is provided by CounterPath when you purchase the software. Enter the license key as provided and you should be good to go.
Adding an Account
After launching Bria, you will need to provision an account for use with CUCM. In the application menu choose Bria 3>Preferences. When the Preferences panel loads, click on the Accounts tab. You will see “Mac Address Book” account listed (we will discuss this later). Under the account list you will see a plus “+” sign. Click on this to add an account. You will have the option to add a SIP account or a XMPP account. For the CUCM integration, choose SIP.
General Configuration
When you add a new SIP account, a multi-page configuration dialog is presented. Under the “Account” section you must give the account a name. The name is locally significant and can be anything you want. For CUCM integration, you will want to enable this account to use the “Call” option. You may want to de-select the IM/Presence option. During my testing, I found that the “Do Not Disturb” feature in the Bria client doesn’t work with CUCM and results in a fast busy. De-selecting the IM/Presence option will “hide” the DnD presence option. I haven’t found a more viable workaround at this time.
In the General tab you also want to provide user account information:
As noted earlier, you can use a DNS domain name when specifying user account information. The domain name is entered as a fully qualified domain name but can leverage a DNS SRV record to facilitate redundancy when Bria registers to your CUCM cluster. For example, in my lab I have the following DNS SRV records provisioned for my CUCM cluster:
So, when I configure Domain parameter for my SIP account in Bria, I use laurel.cnclab.priv.
If you want to offer voicemail to the Bria phone user then you need to add some basic configurations. Click on the Voicemail tab in the account configuration dialog. select the option to “Check for voicemail” and add the directory number you have assigned to your voicemail pilot. For voicemail, it is best to let the CUCM line configurations for forward no answer and forward busy to control how to handle calls presented to Bria.
Other Account Settings
You may need to tweak other account settings to suit your environment. Most notably, you may want to modify the Transport settings to ensure Bria is using the same transport protocol as assigned to the SIP profile in CUCM. You also may want to check timer values under the Advanced configuration tab.
Saving Account Configuration and Verifying
After modifying the account parameters, click on OK to save. In the account preferences screen you should see your new account. Ensure that it is enabled and that the status is “green”.
Audio and Video Codec Preferences
Depending on how you are using the client you may or may not need to change the codecs used for audio and video. Since I wanted to provision Bria to enable intercommunication with my Cisco 9951, I had to tweak the video codecs. From the Preferences panel, choose Codecs. There are two option screens. One for Audio Codecs and one for Video Codecs. In the Audio Codecs screen, select the codecs you wish to advertise. Ensure that the codecs you select are supported by the region settings in CUCM. Repeat this process for video codecs. Keeping in mind that the Cisco 9900 series phones only support H.264.
Directory Preferences
Bria is not able to leverage the Corporate Directory application that runs on CUCM. However, Bria does support using LDAP for directory lookups. To provision LDAP go to the Directory tab in the Preferences panel. In the “Directory type” drop down, choose LDAP. You will need to specify the LDAP server settings. If you require a user to authenticate before binding to LDAP, then you need to provide account credentials. You may also need to change the attribute mappings to line up with CUCM (if you have enabled DirSync on CUCM, that is).
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In the above example, I have modified the attribute mappings to map the Microsoft AD user object attribute ipPhone to “Softphone”.
Mac Address Book Service
If you want Bria to use your local accounts (from the Mac Address Book), you can enable the Mac Address Book service under the Accounts tab in the Preferences panel.
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The Basics
The Bria client has a very intuitive user interface. There are numerous options in the client. To keep it simple, let’s do a quick tour of the basic UI after you successfully register to CUCM.
Receiving a Call
How an ingress call is presented to the user depends on whether Bria has application focus or not. If the application has focus, then the calling party information and call options are presented underneath the DTMF keypad and above the contact management panels. If Bria does not have focus then a small pop-up window with calling party information is displayed. The call handling options are the same. You can answer the call or decline the call. If answering the call, you can choose video or audio.
Declining a call gracefully will require some configuration in CUCM. Specifically, in my testing I have found that if you do not provision a call forward busy (CFB) line level destination on the SIP device in CUCM, then “declining” a call from Bria will play out a fast busy to the calling party. To avoid this issue you can configure a CFB destination and calling search space (CSS) OR enable call forwarding to voicemail. Basically, declining a call acts like iDivert for standard Cisco phones.
You can also directly forward an ingress call to another extension. This is a nice end user feature. It is like iDivert but the user can specify the transfer destination on the fly. You can only access this feature when the Bria application has focus. Also, you will need to update the SIP device in CUCM so that a “Rerouting Calling Search Space” is assigned. This CSS determines where the Bria user can redirect calls.
Placing a Call
Bria users can place a call in numerous ways. Users can use the DTMF keypad or enter a number/name using the standard keyboard. In addition, users can select from their local contact list, call history, favorites, or LDAP.
Video Call
When placing a call or receiving a call, the Bria user can attempt to initiate a video channel. If the remote party device supports video then the call will establish. If the remote party does not support video then the call may still be established as an audio-only call. To allow devices attempting a video call to failover to an audio-only call, ensure that the “Retry Video Call as Audio” option is provisioned for the device(s) in CUCM. When establishing a video call, the user interface will spawn a new window that shows the remote party with a PiP display of the local party.
Bria users can also take an ongoing audio call and attempt to establish a video channel mid-call.
Mid-Call Features
Speaking of mid-call features, Bria supports several basic and advanced mid-call features. As one would expect, Bria allows users to mute local media transmission. Bria also allows users to hold the remote party. However, there are some considerations to be aware of with user hold functionality. First, using the default parameters with Bria will cause problems with call preservation during hold events. In my testing, when Bria placed a remote party on hold, the call would disconnect in approximately 30 seconds. This does not happen when a remote party puts the Bria client on hold (assuming the remote party is a Cisco IP Phone). To workaround this issue, you need to disable the RTP inactivity time by going to Bria 3>Preferences and choosing the Advanced tab.
The second consideration concerns Music On Hold (MoH). I found that when the Bria device is placed on hold, it will receive music (note: I only tested unicast). However, when Bria initiates the hold event, the remote party will not receive MoH. After some digging I came across a statement in Cisco’s Unified Communication SRND for version 7.x that basically states MoH is not supported with 3rd Party SIP devices. It is worth noting that version 8.x of the SRND has no reference to this caveat. I suppose that could suggest there is a fix, but I haven’t found it yet. If any readers know how to work around this issue, please let me know!
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Bria will support ad-hoc conferencing. I was able to spin up mult-party audio conferences from Bria. It doesn’t use the CUCM media resources to establish a conference. Instead, the media mixing is performed by the Bria client. Which means that media streams from all remote parties are streamed to the machine running Bria. This could be problematic in some environments.
The other nifty mid-call feature that Bria supports is call recording. During an active call, the Bria user can select the call options from the active call display and select “Start Call Recording”. The user can stop recording at any time. Bria can record video or audio calls and recordings are stored locally on the machine running Bria.
Conclusion
There are many other features and options that I haven’t covered in this blog. There are also some other CUCM use cases I am trying to work through (such as hold/resume with shared lines). Issues that I have come across are actually common considerations for all 3rd party SIP clients when working with CUCM. If you are looking into leverage a 3rd party SIP client then the best advice I can provide is: test all use cases you need to support with your end user community. You don’t want to be the admin that pushes out a bunch of soft clients without properly setting expectations for your end user.
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Creative cloud download mac stuck. William Bell is the Collaboration Practice Lead for Chesapeake NetCraftsmen. Bill has over 10 years of experience in the IT industry with a focus on communication and collaboration technologies. In addition to blogging on the NetCraftsmen site, Bill also maintains the UC Guerrilla blog: http://ucguerrilla.com. You can follow Bill on Twitter: @ucguerrilla
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